Adeli Homes – Privacy Policy

Last updated: 17 February 2026

Dabatran Pty Limited (ACN 686662297) as trustee for D&T Trust (ABN 92634110326) trading as Adeli Homes (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Residential or billing address

  • Identification details including identification documents (where required for verification or compliance)

  • Booking and stay details

  • Payment information (processed securely via third-party providers)

  • Communications with us

  • Website usage data (cookies, IP address, browser type)

2. How We Collect Personal Information

We collect personal information when you:

  • Make a booking or enquiry

  • Use our Website

  • Contact us via email, phone, or messaging platforms

  • Stay at an Adeli Homes property

  • Interact with us through third-party booking platforms (e.g. Airbnb, Booking.com, Stayz)

3. Use of Personal Information

We use personal information to:

  • Process and manage bookings

  • Verify guest identity and eligibility

  • Communicate before, during, and after stays

  • Process payments and refunds

  • Maintain property security and safety

  • Improve our services and guest experience

  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose personal information to:

  • Third-party booking platforms and payment processors

  • Property owners, building management, or body corporates (where required)

  • Service providers (cleaners, maintenance, security, IT support)

  • Government authorities or regulators where required by law

We do not sell or rent personal information to third parties.

5. Payment Information

All payment transactions are processed through secure third-party payment providers. Adeli Homes does not store full credit card details.

6. Cookies & Website Analytics

Our Website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic and usage patterns

  • Enhance user experience

You may disable cookies through your browser settings, although this may affect website functionality.

7. Storage & Security of Information

7.1 We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

Personal information is stored securely and accessed only by authorised personnel or trusted service providers.

7.2 Some properties are equipped with noise monitoring devices. These devices measure decibel (noise) levels only and do not record, transmit, or store conversations or audio content. They are used solely to monitor compliance with house rules and prevent excessive noise or parties.

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.

Where information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Copies of identity documentation collected for verification purposes are securely deleted within 7 days after the completion of your stay, unless required to be retained for legal, insurance, or regulatory reasons.

9. Access & Correction

You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe, subject to any legal requirements or exceptions.

10. Marketing Communications

We may send marketing or promotional communications where permitted by law.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

11. Third-Party Websites and Overseas Data Storage

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We may use third-party service providers including payment processors (such as Stripe), website hosting providers, booking and property management systems, and analytics tools, which may store or process personal information in Australia and overseas. Where information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with this Policy and the Australian Privacy Principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our Website and take effect immediately upon posting.

13. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve the issue.

Email: info@adelihomes.com.au
Phone: +61 485 998 301